Job Description
Join our award-winning support team as a Customer Support Trainee and kickstart your career in customer excellence! Orlando Tech Solutions is seeking passionate individuals to provide world-class assistance to our growing client base. This comprehensive training program equips you with the skills to resolve technical issues, build customer loyalty, and grow into a senior support specialist. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in Orlando's thriving tech hub.
Responsibilities
- Master product knowledge through intensive on-the-job training
- Resolve customer inquiries via phone, email, and chat support
- Document cases accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify trends and provide feedback for service improvements
- Meet performance metrics for response time and resolution
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Previous customer service experience a plus
- Basic technical troubleshooting knowledge
- Positive attitude and patience under pressure