Job Description
Are you looking to kickstart your career in customer service? Pacific Heights Support Services is seeking a dedicated Customer Support Trainee to join our growing team in Fresno, CA.
We offer a comprehensive training program designed to turn new hires into expert support professionals. In this role, you will work closely with senior agents to learn the ins and outs of client relations, technical troubleshooting, and ticket resolution.
Why Join Us?
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance.
- Paid training and mentorship opportunities.
- Career advancement pathways.
Responsibilities
- Assist in resolving customer inquiries via phone, email, and live chat in a professional and timely manner.
- Learn and utilize our CRM software to track customer interactions and issue status.
- Identify and escalate complex issues to senior support agents when necessary.
- Conduct research to find solutions to customer problems and document findings.
- Participate in daily training sessions and role-playing exercises to improve communication skills.
- Collaborate with the quality assurance team to ensure service excellence.
Qualifications
- High school diploma or equivalent; some college is a plus.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to remain calm and patient when handling difficult customer situations.
- Basic computer literacy and typing speed of at least 35 WPM.
- Willingness to learn new software and internal processes quickly.
- Reliable internet connection and a quiet workspace (home office setup).