Job Description
Join our elite customer support team in Durham, NC and kickstart your career with a competitive salary and comprehensive training program. At Innovate Solutions Group, we invest in talent and provide industry-leading growth opportunities for motivated individuals. As a Customer Support Trainee, you'll receive hands-on mentorship from senior specialists while mastering cutting-edge support technologies. Enjoy a dynamic work environment with performance-based bonuses, flexible scheduling options, and access to exclusive professional development resources.
Our trainees consistently advance to senior roles within 18 months, with average salary increases of 40% upon certification. We offer comprehensive benefits including health insurance, 401(k) matching, and paid upskilling certifications. Apply today to join our award-winning team dedicated to excellence in customer experience.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document cases accurately in CRM systems while maintaining SLAs
- Collaborate with technical teams to troubleshoot complex issues
- Identify process improvements and contribute to knowledge base
- Participate in weekly performance reviews and skill-building workshops
- Support cross-functional projects during training phase
Qualifications
- High school diploma or equivalent (bachelor's preferred)
- 1+ years customer service or related experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting aptitude
- Positive attitude with resilience under pressure