Job Description
Join our award-winning customer support team and kickstart your career with comprehensive paid training! Nexus Solutions Inc. is seeking motivated Customer Support Trainees in Newark, NJ to deliver exceptional service experiences. We provide 4 weeks of paid hands-on training covering product knowledge, communication techniques, and troubleshooting protocols. Our supportive environment offers clear career progression paths to senior support specialist and team lead roles. Enjoy competitive benefits, flexible scheduling options, and a dynamic workplace culture focused on employee growth.
Responsibilities
- Master company products and services through structured training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and maintain quality standards
- Collaborate with senior team members to escalate complex issues
- Participate in weekly skill-building workshops and performance reviews
- Contribute to process improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Proficient in Microsoft Office and basic troubleshooting
- Ability to work flexible shifts including weekends
- Customer service experience or relevant coursework
- Typing speed of 40+ WPM with 95% accuracy
- Valid authorization to work in the United States