Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! We're seeking passionate individuals with zero experience but a hunger to learn. Our comprehensive training program will equip you with industry-leading skills in communication, problem-solving, and CRM systems. Enjoy a supportive environment with mentorship, career progression paths, and competitive benefits including health insurance and 401(k) matching. Located in the heart of Atlanta's tech hub, you'll work alongside industry experts while making a real impact on our global customer base.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document cases accurately in CRM systems and collaborate with senior agents
- Identify trends in customer feedback to improve service quality
- Adhere to SLAs while maintaining high customer satisfaction scores
- Participate in weekly skill-building workshops and team huddles
- Support special projects to enhance customer experience initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills in English
- Basic computer literacy with ability to learn new software quickly
- Patience and emotional intelligence when handling customer concerns
- Strong problem-solving mindset and attention to detail
- Willingness to work flexible shifts including evenings/weekends
- Atlanta residency or ability to commute to downtown office
- No prior experience required – training provided!