Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! No experience needed – we provide comprehensive training to transform you into a customer service expert. At Apex Solutions Inc., we nurture talent and offer clear growth paths to leadership roles. Enjoy competitive pay, full benefits, and a dynamic work environment in the heart of Anaheim's business district.
What We Offer:
- 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Flexible hybrid work options
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Troubleshoot technical issues using our knowledge base
- Document interactions in CRM systems with 98% accuracy
- Collaborate with senior agents on complex cases
- Meet daily performance metrics (25+ interactions/day)
- Participate in weekly skill-building workshops
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite
- Ability to type 40+ WPM with 95% accuracy
- Customer-focused mindset with empathy
- Must pass background check and drug screen
- Reliable transportation to Anaheim office
- Open to flexible weekend shifts (1-2/month)