Job Description
Join Buffalo's premier tech company as a Customer Support Trainee! We're seeking motivated individuals with a passion for helping others to launch their career in customer success. Our comprehensive 12-week training program combines classroom learning with hands-on experience, equipping you with the skills to resolve technical issues, manage client relationships, and grow within our organization. Enjoy competitive benefits, mentorship from industry experts, and a supportive team environment dedicated to your professional development.
Located in downtown Buffalo's innovation district, we offer a modern workspace with flexible hours, health insurance, and opportunities for advancement into senior support roles. Perfect for recent graduates or career changers looking to enter the thriving Buffalo tech scene!
Responsibilities
- Master company products and services through structured training modules
- Provide timely, empathetic support via phone, email, and live chat
- Document customer interactions and troubleshoot technical issues
- Collaborate with senior agents to resolve complex cases
- Contribute to knowledge base improvements and process optimization
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly coaching sessions and skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Patience and problem-solving aptitude
- Customer service mindset with empathy and professionalism
- Ability to work flexible hours including weekends as needed
- Valid driver's license (for occasional off-site client visits)
- Pass background check and pre-employment assessment