Job Description
Join our award-winning customer support team as a Customer Support Trainee in Toledo, OH! We're seeking motivated individuals passionate about delivering exceptional service to launch their careers in a dynamic, growth-oriented environment. Our comprehensive 8-week paid training program equips you with industry-leading tools and techniques to resolve inquiries, troubleshoot issues, and build lasting customer relationships. Enjoy competitive benefits, flexible scheduling, and clear career advancement paths into senior support or specialist roles. No prior experience required – we invest in potential!
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents to escalate complex issues
- Meet key performance metrics (resolution time, CSAT)
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and active listening skills
- Proficient in Microsoft Office and web-based tools
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and critical thinking abilities
- Adaptability to learn new technologies quickly
- Positive attitude and customer-first mindset
- Must pass background check and drug screening