Job Description
We are currently seeking a driven Customer Support Specialist to join our dynamic team in Oklahoma City. This is an immediate hire position designed for individuals ready to start a long-term career without prior experience. We pride ourselves on providing top-tier training and development to every new hire.
As the face of our company, you will play a critical role in guiding our clients through our services and resolving their inquiries efficiently. If you are a problem solver with a positive attitude, we want to hear from you.
What We Offer:
- Full Training Provided: We invest in our team with comprehensive on-the-job training.
- Immediate Start: Begin your career within days of applying.
- Growth Opportunities: Clear paths for advancement from support roles to leadership.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Conduct product training sessions for new users to ensure they are comfortable with our platform.
- Document customer interactions and issue resolutions accurately in the CRM system.
- Identify and escalate complex technical issues to the appropriate internal teams.
- Build rapport with clients to ensure high retention and satisfaction rates.
- Stay updated on company policies and product updates to provide accurate information.
- Collaborate with the sales team to identify cross-selling opportunities.
Qualifications
- High school diploma or GED required; experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment with a focus on accuracy.
- Basic computer literacy and typing skills.
- Reliable internet connection and a quiet workspace for remote support.
- Willingness to learn and adapt to new systems quickly.
- A positive, customer-first mindset.