Job Description
Join our dynamic team in Austin! We're urgently hiring Customer Success Specialists with comprehensive training provided. No prior experience necessary – we'll equip you with industry-leading skills to thrive in this high-growth role. Enjoy competitive benefits, flexible scheduling, and career advancement opportunities in one of America's most innovative cities.
Our 4-week paid training program covers product knowledge, communication strategies, and technical tools. Perfect for career changers, recent graduates, and motivated individuals seeking to enter the tech industry.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Onboard new clients using our proprietary CRM system
- Identify upsell opportunities to drive business growth
- Collaborate with product teams to resolve technical escalations
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
- Track metrics and report on client retention trends
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to learn technical systems quickly
- Customer service mindset with problem-solving aptitude
- Basic computer proficiency (Windows, MS Office)
- Flexibility to work occasional evenings/weekends
- Valid US work authorization
- Pass background check and drug screen