Job Description
Launch Your Career with Comprehensive Paid Training!
Are you looking for a rewarding career in Customer Success and Sales? Horizon Tech Solutions is currently hiring ambitious individuals for our Full-Time Customer Success Representative positions. We offer a comprehensive, paid training program designed to get you certified and ready to succeed.
Located in the heart of downtown Chicago, we are seeking driven individuals who are ready to learn, grow, and contribute to our rapidly expanding client portfolio.
Why Join Us?
- Paid Training: No prior experience needed. We provide full training to certify you.
- Full-Time Stability: Competitive benefits package including health, dental, and vision.
- Career Growth: Clear path for promotion from Representative to Team Lead.
Role Overview
In this role, you will act as the primary point of contact for our valued clients, ensuring they maximize the value of our products. We provide all necessary tools and mentorship to help you thrive.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat.
- Conduct product demonstrations and training sessions for new clients.
- Identify customer needs and recommend appropriate solutions to increase retention.
- Collaborate with the sales and technical teams to resolve complex issues.
- Track customer interactions and update CRM records accurately.
- Meet and exceed weekly and monthly performance targets.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Excellent verbal and written communication skills.
- Able to pass a background check and drug screen.
- Access to a reliable computer and high-speed internet.
- Strong work ethic and willingness to learn new software systems.
- Ability to work full-time hours, including some weekends if required.