Job Description
Launch your career in Boston's thriving business sector with our comprehensive paid training program! No prior experience required – we're seeking motivated individuals ready to grow with us. As a Customer Service Trainee, you'll receive hands-on coaching from industry experts while developing essential communication and problem-solving skills. Our 4-week paid training covers CRM systems, conflict resolution, and client relationship management, followed by guaranteed placement in a full-time role with benefits including health insurance and 401k matching. Join our diverse team of professionals committed to excellence and career advancement.
Responsibilities
- Complete comprehensive 4-week paid training program covering client communication protocols
- Master company CRM systems and customer support software through guided practice
- Develop conflict resolution techniques for handling client inquiries and complaints
- Collaborate with senior mentors to refine problem-solving and time management skills
- Support customer retention initiatives by building positive client relationships
- Document interactions and feedback to continuously improve service quality
- Participate in weekly performance reviews to track progress and set growth goals
Qualifications
- No prior experience required – open to recent graduates and career changers
- High school diploma or equivalent required (college coursework a plus)
- Strong written and verbal communication skills
- Proficient in basic computer applications (Microsoft Office Suite)
- Ability to work flexible hours including evenings and weekends
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies and processes
- Must pass background check and drug screening