Job Description
Join our dynamic team at Boston Tech Solutions as a Customer Service Specialist! We're offering comprehensive paid training and immediate employment for motivated individuals in the Boston area. No prior experience required – we'll equip you with the skills to excel in this rewarding role. Enjoy competitive benefits, career growth opportunities, and a supportive work environment in the heart of downtown Boston. Apply today and start your new career journey tomorrow!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical inquiries and troubleshoot product issues
- Maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to learn technical systems quickly
- Customer service mindset with patience and empathy
- Basic computer proficiency (Windows, Microsoft Office)
- Flexibility to work occasional evening/weekend shifts
- Valid Massachusetts ID for employment verification