Job Description
Start your career tomorrow! No experience needed! We're urgently hiring motivated individuals for our Customer Service Specialist role in Indianapolis. Complete training provided – you'll master industry-leading tools and techniques in just 2 weeks. Join our award-winning team and grow your career with ongoing development opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and knowledge bases
- Document interactions in real-time using proprietary software
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to improve processes
- Participate in weekly training sessions and coaching
Qualifications
- High school diploma or equivalent (required)
- Strong written and verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer-focused mindset and problem-solving aptitude
- Reliable transportation to downtown Indianapolis office
- Passion for continuous learning and self-improvement