Job Description
Join Capital Connect Solutions as a Customer Service Specialist and kickstart your career in Washington DC's thriving business district! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to set you up for success. Our modern downtown office offers collaborative workspaces, competitive benefits, and growth opportunities within a rapidly expanding company.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with technical teams to resolve complex customer issues
- Meet and exceed performance metrics for resolution times and satisfaction scores
- Participate in ongoing training to refine product knowledge and service skills
- Contribute to process improvements in customer workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Ability to learn new technologies quickly during training
- Customer-focused mindset with patience and empathy
- Available for flexible scheduling including evenings/weekends as needed
- Authorized to work in the United States