Job Description
Join our dynamic team in London as a Customer Service Specialist! No prior experience required – we provide comprehensive paid training to ensure your success. This urgent hiring opportunity offers immediate start dates and career growth pathways within our global organisation.
Why Join Us?
- Full paid training programme (4 weeks)
- Competitive salary + performance bonuses
- Clear career progression to team lead/supervisor
- Modern central London offices
- Comprehensive benefits package
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and update customer databases accurately
- Meet/exceed performance metrics (quality, speed, satisfaction)
- Collaborate with technical teams for complex escalations
- Participate in continuous improvement initiatives
- Maintain detailed case documentation
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office suite
- Adaptability to learn new systems quickly
- Positive attitude with customer-first mindset
- Ability to work flexible shifts (including weekends)
- UK work authorization (essential)