Job Description
Join our dynamic team as a Customer Service Specialist in Manchester! We're urgently hiring motivated individuals with no prior experience – comprehensive training provided to launch your career in tech support. Work in a collaborative environment with growth opportunities and competitive benefits.
Why Apply?
- Free industry-certified training program
- Clear career progression path
- Modern office in Manchester city centre
- Competitive salary + performance bonuses
- Flexible hybrid working options
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues using proprietary systems
- Document interactions accurately in CRM platforms
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Basic computer literacy (MS Office suite)
- Ability to learn technical systems quickly
- Customer-focused mindset with patience
- Adaptable to changing processes
- Must be eligible to work in the UK
- Positive attitude with team spirit