Job Description
Join our dynamic team in London as a Customer Service Specialist where we invest in your growth! We provide comprehensive paid training and offer weekly pay to ensure financial stability while you build a rewarding career. This role is perfect for motivated individuals seeking professional development without upfront costs. Enjoy a supportive environment with opportunities for advancement and skill enhancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Meet performance metrics including response times and resolution rates
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in weekly training sessions to enhance product knowledge
- Upsell products/services when appropriate
Qualifications
- Excellent verbal and written communication skills
- Previous customer service experience preferred but not required
- Ability to work flexible hours including weekends
- Proficient in using Microsoft Office and CRM software
- Strong problem-solving abilities
- Positive attitude and willingness to learn
- Basic numeracy and literacy skills