Job Description
Join our award-winning team as a Customer Service Specialist where comprehensive training is provided to kickstart your career! We're urgently hiring motivated individuals in London to deliver exceptional customer experiences. No prior experience required – we invest in your growth with our structured onboarding program. Enjoy competitive pay, benefits, and a dynamic work environment. Apply now to secure your spot in our next training cohort!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using our CRM system
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Customer service mindset (experience preferred but not required)
- Must pass background check
- Available for immediate start