Job Description
Join our award-winning team as a Customer Service Specialist where your career development is our priority! We're seeking motivated individuals for immediate hire with comprehensive paid training provided. No prior experience required – we'll equip you with industry-leading skills in communication, problem-solving, and digital tools. Enjoy a collaborative environment in central London with competitive benefits and clear progression paths to senior roles. Start your professional journey today with a company that invests in your success.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve technical and billing inquiries using proprietary CRM systems
- Document all interactions accurately in Salesforce and Zendesk platforms
- Collaborate with technical teams to escalate complex issues
- Participate in continuous training modules to enhance product knowledge
- Maintain high customer satisfaction metrics (CSAT >95%)
- Contribute to process improvement initiatives
Qualifications
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office and basic tech troubleshooting
- Ability to work flexible hours including weekends
- Positive attitude and eagerness to learn new technologies
- Previous customer service experience beneficial but not required
- Valid UK work authorization