Job Description
Join Detroit's fastest-growing tech company! We're seeking motivated individuals for our Customer Service Specialist role with comprehensive paid training. No experience necessary – we'll teach you everything needed to succeed. Enjoy competitive pay, career advancement opportunities, and a collaborative environment in downtown Detroit. Apply today to start your journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document cases accurately in ticketing systems
- Collaborate with technical teams for complex escalations
- Meet daily performance metrics for response time
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication skills (written & verbal)
- Basic computer proficiency
- Ability to learn new systems quickly
- Customer-focused mindset
- Reliable transportation to downtown Detroit
- Passion for helping others
- Must pass background check