Job Description
Transform your career with our industry-leading paid training program! Baltimore Career Launch is seeking ambitious individuals with no prior experience for our full-time Customer Service Specialist positions. Join our team and receive comprehensive hands-on training in customer relationship management, communication techniques, and problem-solving strategies.
What We Offer:
- 4-week paid training program with industry certification
- Competitive salary with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement path to leadership roles
- Modern downtown Baltimore workspace with flexible hours
This is your opportunity to build a stable career in one of America's fastest-growing service sectors. No experience required – we provide all the tools for success!
Responsibilities
- Delocate exceptional customer service via phone, email, and chat
- Process transactions and resolve customer inquiries
- Maintain detailed records in CRM systems
- Collaborate with cross-functional teams
- Continuously improve service quality through feedback
- Participate in ongoing skill development sessions
- Support new team members during onboarding
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal and written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work in fast-paced environment
- Positive attitude and customer-first mindset
- Willingness to learn new technologies
- Reliable transportation to downtown Baltimore
- No prior experience required – training provided!