Job Description
Join our award-winning team as a Customer Service Specialist and kickstart your career with comprehensive paid training! No prior experience required – we provide all the tools you need to succeed. Enjoy a flexible part-time schedule while building valuable skills in customer relations, problem-solving, and digital communication. Our supportive environment offers growth opportunities into leadership roles, competitive compensation, and a vibrant workplace culture. Apply today to begin your journey with Nashville's top employer!
Responsibilities
- Delocate exceptional customer service via phone, email, and chat
- Resolve inquiries using our proprietary CRM system
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Participate in weekly training sessions and skill workshops
- Meet performance metrics for resolution times and satisfaction
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Detail-oriented with organizational abilities
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Nashville hub
- Basic computer proficiency (typing 30+ WPM)
- Commitment to 20-25 hours weekly schedule