Job Description
Join our award-winning team as a Customer Service Specialist where comprehensive training is provided to launch your career in customer excellence. We're seeking motivated individuals to deliver exceptional support experiences while developing industry-leading skills in communication, problem-solving, and digital tools. No prior experience required – just passion for helping others and a commitment to growth. Our structured 8-week training program includes shadowing sessions, role-playing exercises, and mentorship from industry veterans. Enjoy competitive benefits, career progression pathways, and a vibrant London work culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex issues using CRM systems and escalation protocols
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with product teams to improve service processes
- Meet/exceed KPIs for customer satisfaction (CSAT) and resolution rates
- Participate in continuous training and skill development workshops
- Maintain compliance with GDPR and data security standards
Qualifications
- No prior experience necessary – full training provided
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office Suite
- Ability to thrive in fast-paced environments
- Strong problem-solving and critical thinking abilities
- Willingness to work flexible hours including weekends
- Basic numeracy and attention to detail
- Positive attitude and team-oriented mindset