Job Description
Launch your career in Cleveland with our full-time Customer Service Specialist role! No experience is required – we're seeking motivated individuals ready to grow with our dynamic team. As a key player in our client support ecosystem, you'll receive paid training and mentorship to develop professional skills that will serve you throughout your career. Join a company that invests in its people and offers clear advancement pathways. Benefits include health insurance, paid time off, and retirement savings plans. Our modern downtown Cleveland office fosters collaboration and innovation.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues using our proprietary knowledge base
- Document all interactions in our CRM system with accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction metrics through follow-up communication
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- No prior experience required – entry-level candidates encouraged
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Ability to work flexible shifts including some weekends
- Valid Ohio driver's license (for occasional client site visits)