Job Description
Join our award-winning team in Nashville and launch your career with comprehensive training! We're urgently hiring motivated individuals to become Customer Service Specialists. No prior experience required – we provide paid training on industry-leading CRM systems, conflict resolution, and product knowledge. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement. Our supportive environment ensures you'll thrive while delivering exceptional service to Fortune 500 clients.
Why you'll love this role:
- Full 4-week paid training program ($15/hour during training)
- Clear career path to Team Lead/Supervisor
- Comprehensive benefits package (Day 1 eligibility)
- Modern downtown Nashville office with free parking
Responsibilities
- Handle 50-80 customer calls/emails daily with empathy and professionalism
- Resolve billing inquiries using Salesforce and Zendesk platforms
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain 95% customer satisfaction score
- Participate in weekly performance reviews and coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear phone etiquette
- Ability to learn new technologies quickly
- Customer-focused mindset with problem-solving aptitude
- Availability for flexible shifts (including weekends)
- Pass background check and drug screening
- Must start training within 7 days of offer