Job Description
Launch your career with no prior experience! Nexus Solutions Group is seeking motivated individuals for our paid training program leading to full-time Customer Service roles in San Jose. Enjoy weekly pay, comprehensive benefits, and growth opportunities in a dynamic tech support environment. Our structured training ensures you succeed with hands-on mentorship and skill development.
What We Offer:
- 6-week paid training program ($15/hour during training)
- Weekly paychecks (every Friday)
- Health, dental, and vision insurance
- Paid time off and retirement savings
- Clear career advancement path
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Troubleshoot technical issues for enterprise clients
- Document interactions and maintain accurate records
- Collaborate with technical teams to resolve complex cases
- Meet performance metrics for customer satisfaction and resolution times
- Continuously refine product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills and empathy
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts (including weekends)
- No prior experience required – training provided
- Passion for helping customers and problem-solving
- Must pass background check and drug screen