Job Description
Join our award-winning team in Fort Worth! We're seeking motivated individuals for our Customer Service Representative role with comprehensive paid training. No experience necessary - we provide everything you need to succeed in a dynamic, growth-oriented environment. Enjoy competitive benefits, career advancement opportunities, and a supportive culture that values your professional development.
At Fort Worth Solutions, we invest in our people through structured training programs covering industry-leading CRM systems, conflict resolution techniques, and product knowledge. Our modern downtown office offers collaborative workspaces, flexible scheduling options, and regular team-building events. We're committed to fostering an inclusive workplace where every team member can thrive.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet and exceed performance metrics including call quality and resolution rates
- Participate in continuous training and skill development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - training provided
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced, team-oriented environment
- Basic computer proficiency with willingness to learn new systems
- Problem-solving mindset with attention to detail
- Reliable transportation to downtown Fort Worth office