Job Description
Join our dynamic team at Global Solutions Ltd. as a Customer Service Representative and kickstart your career with comprehensive training! We’re seeking motivated individuals in London to deliver exceptional customer experiences while developing valuable professional skills. No prior experience required—our paid training program will equip you with everything needed to succeed in a supportive, growth-oriented environment. Enjoy competitive pay, benefits, and clear career progression paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and established protocols
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Meet performance metrics for resolution times and satisfaction scores
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent communication skills and native-level English fluency
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends if needed
- Basic computer literacy with willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Valid UK work authorization