Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking motivated individuals for full-time roles with comprehensive paid training. No prior experience required – we'll equip you with the skills to excel in customer support, technical troubleshooting, and client relationship management. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment in one of America's fastest-growing cities.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues using proprietary systems and tools
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Comfortable learning new technologies and systems
- Ability to work flexible shifts including weekends
- Basic computer proficiency with Windows OS
- Customer service mindset with empathy and patience