Job Description
We are seeking motivated and friendly individuals to join our dynamic team in Fort Worth, Texas. As a Customer Service Representative (Weekend Shift), you will be the first point of contact for our valued customers, ensuring a seamless and positive experience. This is an entry-level position where no prior experience is necessary—we provide comprehensive paid training to get you up to speed.
Why You Should Join Us:
- Competitive hourly rate ($18 - $22/hr)
- Weekend-only schedule (Saturday & Sunday)
- Health, dental, and vision insurance available
- Career growth opportunities and mentorship
Take the next step in your career with a company that values your growth and contribution.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction levels.
- Process customer orders, returns, and exchanges accurately using the CRM system.
- Document all customer interactions and account details in our database.
- Stay updated on product knowledge and company policies to provide accurate information.
- Collaborate with team leads to identify areas for process improvement.
- Assist in training and onboarding new team members during peak times.
Qualifications
- High school diploma or GED equivalent is required.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced, high-volume environment.
- Reliable transportation is required.