Job Description
Launch your career with our paid training program! We're seeking motivated Weekend Shift Customer Service Representatives in Jacksonville, FL. No experience necessary – we invest in your success through comprehensive training and growth opportunities.
What We Offer:
- Full paid training program (4 weeks)
- Competitive hourly wages + performance bonuses
- Consistent weekend schedule (Sat-Sun 8am-8pm)
- Health benefits after 90 days
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM system with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for quality and productivity
- Maintain knowledge of product updates and policies
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to work independently in a fast-paced environment
- Flexibility to work weekends and occasional holidays
- Positive attitude and customer-focused mindset
- Valid driver's license (if field visits required)