Job Description
Join our dynamic team as a Customer Service Representative with guaranteed paid training and weekend-only shifts! Perfect for students, parents, or anyone seeking work-life balance. We provide comprehensive onboarding and ongoing development to ensure your success. Enjoy competitive pay, flexible scheduling, and a supportive environment while serving diverse clients. No prior experience required – we invest in our people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Process orders and troubleshoot billing discrepancies
- Document interactions accurately in compliance protocols
- Collaborate with support teams to resolve complex cases
- Maintain customer satisfaction metrics above 95%
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new tools
- Ability to work independently and manage time effectively
- Positive attitude and problem-solving mindset
- Weekend availability (Sat/Sun shifts required)
- Reliable transportation to our Jacksonville facility