Job Description
Start your career tomorrow with comprehensive training provided by Nexus Solutions Group! We're urgently hiring enthusiastic Customer Service Representatives in Seattle, WA. No experience necessary – we'll equip you with all skills needed to succeed in a dynamic environment. Enjoy competitive pay, benefits, and career growth opportunities while serving diverse clients across tech, healthcare, and retail sectors.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written/verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced settings
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends during peak seasons
- Background check and drug screen required post-hire