Job Description
Join our award-winning Denver team as a Customer Service Representative with comprehensive training provided! We're urgently hiring motivated individuals to deliver exceptional customer experiences in a fast-paced tech environment. No prior experience required – we'll equip you with all necessary skills through our 4-week paid training program.
Why You'll Love This Role:
- Competitive salary plus performance bonuses
- Full benefits package including health insurance
- Clear career advancement path
- Modern downtown Denver office with free parking
This urgent opening requires immediate availability. Apply today to start your customer service career with one of Denver's most supportive employers!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM software
- Document interactions accurately in Salesforce database
- Collaborate with technical team on complex escalations
- Meet/exceed monthly customer satisfaction metrics
- Participate in ongoing product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic computer proficiency (MS Office, CRM tools)
- Customer-focused mindset with patience and empathy
- Reliable transportation to downtown Denver office
- Immediate availability for 8-week training period
- No prior experience required – training provided!