Job Description
Join our dynamic team in Washington DC with comprehensive training provided! Metro Solutions Group is urgently hiring passionate individuals for our customer service division. No prior experience required – we'll equip you with industry-leading skills to excel in this high-demand role. Enjoy competitive benefits, career growth opportunities, and a supportive work environment in the heart of the nation's capital. Immediate start dates available!
Responsibilities
- Handle inbound/outbound calls and emails with exceptional professionalism
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in our case management platform
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving abilities
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to continuous improvement
- Valid US work authorization and ability to pass background check