Job Description
Join our dynamic team at Detroit Connect Solutions as a Customer Service Representative! We're seeking motivated individuals with a passion for helping others. No prior experience is required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, benefits, and a supportive work environment in the heart of Detroit. Your journey to a rewarding career starts here!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training programs to enhance skills
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to learn new technologies quickly
- Basic computer proficiency (MS Office suite)
- Positive attitude and problem-solving mindset
- Reliability and punctuality
- Team player with collaborative spirit
- Willingness to commit to training schedule