Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career with comprehensive training! No prior experience is required – we provide everything you need to succeed in a dynamic customer support environment. At Global Solutions Ltd., we invest in our people, offering mentorship, structured onboarding, and ongoing development opportunities. Enjoy competitive pay, flexible benefits, and a vibrant workplace culture in the heart of London.
Why Join Us?
- Full paid training programme covering communication, problem-solving, and technical skills
- Clear career progression paths to team lead or specialist roles
- Supportive team environment with regular recognition and rewards
- Modern office with excellent transport links
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently using our CRM system and knowledge base
- Collaborate with team members to deliver seamless customer experiences
- Document interactions accurately and maintain detailed records
- Adhere to company policies and service standards at all times
- Continuously improve skills through training modules and feedback sessions
Qualifications
- No prior experience necessary – full training provided
- Strong communication skills and a customer-first mindset
- Basic computer literacy and willingness to learn new software
- Ability to work in a fast-paced environment with empathy and patience
- High school diploma or equivalent (GCSEs or equivalent)
- Right to work in the UK (visa sponsorship not available)
- Positive attitude and commitment to continuous learning