Job Description
Join our award-winning team as a Customer Service Representative where we provide comprehensive training to launch your career—no experience required! San Diego Solutions Group is committed to developing talent through our industry-leading onboarding program. You'll master essential communication skills, CRM software, and client management techniques while supporting our diverse clientele. Enjoy competitive pay, full benefits, and opportunities for advancement in our modern downtown headquarters.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries using Salesforce and Zendesk platforms
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing skills workshops and training sessions
- Represent company values in all client interactions
Qualifications
- High school diploma or equivalent required
- No prior experience necessary—training provided
- Strong verbal and written communication skills
- Ability to learn technical systems quickly
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Valid work authorization in the United States
- Proficiency in Microsoft Office Suite