Job Description
Immediate Hire Opportunity with Comprehensive Training!
Join Nexus Global Solutions as a Customer Service Representative and kickstart your career with our industry-leading training program. No prior experience required – we invest in your success from day one. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth.
What We Offer:
- 4-week paid training program
- Full-time schedule with flexible options
- Health/dental/vision insurance
- 401(k) with company match
- Clear advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Maintain accurate customer records in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response time and resolution
- Identify upsell opportunities for existing clients
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Basic computer proficiency (Windows, MS Office)
- Ability to work flexible shifts including weekends
- Customer service mindset with empathy
- Passing background check and drug screen
- No experience required – training provided