Job Description
Join our dynamic team in Austin, TX as a Customer Service Representative! We provide comprehensive paid training to help you succeed, making this perfect for career changers or those new to the field. Enjoy a supportive environment where you'll develop valuable skills while serving diverse clients. Our Austin headquarters offers modern amenities and a collaborative culture focused on growth.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical and billing issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible hours including weekends
- No prior experience necessary – training provided!