Job Description
Launch your career with industry-leading paid training! CareerBoost Solutions is seeking motivated individuals for immediate hire as Customer Service Representatives in El Paso. No experience necessary – we invest in your growth through comprehensive on-the-job training programs. Join our award-winning team and enjoy competitive benefits, flexible scheduling, and clear advancement pathways. Transform your potential into a stable, high-demand career today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Meet performance metrics for call resolution time and customer satisfaction
- Collaborate with cross-functional teams to improve service quality
- Continuously develop product knowledge through training modules
- Support escalations and complex case resolution under supervision
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided
- Strong verbal/written communication skills in English and Spanish
- Basic computer proficiency with MS Office applications
- Ability to multitask in fast-paced environment
- Positive attitude and commitment to continuous learning
- Must pass background check and drug screening
- Reliable transportation to our El Paso training facility