Job Description
Are you looking to launch a rewarding career in a dynamic, high-growth environment? Nexus Corp is currently seeking motivated individuals for our Customer Service Representative position in Philadelphia, PA. We are proud to be an equal opportunity employer dedicated to hiring talent regardless of prior experience.
We provide comprehensive on-the-job training and a supportive culture designed to help you succeed. If you have a positive attitude and a strong work ethic, we want to meet you. Join us and start building your future today.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Assist customers with product information, account questions, and service troubleshooting.
- Collaborate with the sales and support teams to meet daily and weekly performance targets.
- Process customer orders and maintain accurate records in our CRM database.
- Document customer feedback and communicate trends to management to help improve our services.
- Learn and utilize company software and internal tools quickly.
Qualifications
- High School Diploma or GED is required; a college degree is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work independently as well as part of a collaborative team.
- A reliable internet connection and a quiet workspace (Hybrid/Remote friendly).
- Strong problem-solving skills and a desire to learn new processes.
- Must be available to work flexible hours, including evenings and weekends.