Job Description
Welcome to Coastal Support Solutions! We are a dynamic team dedicated to providing top-tier service to our clients. We are currently seeking enthusiastic individuals to join our team in Virginia Beach, VA as Customer Service Representatives.
Why You Should Apply:
- Immediate Hire: Start working as soon as this week.
- No Experience Necessary: We provide comprehensive paid training to get you up to speed.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
If you have a positive attitude, excellent communication skills, and a desire to succeed, we want to hear from you!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues with patience and professionalism.
- Accurately document all customer interactions and transactions in our CRM system.
- Provide accurate information regarding products, services, and policies.
- Collaborate with the support team to meet daily performance and quality goals.
- Assist in the training and onboarding of new team members.
- Identify opportunities to upsell or cross-sell products to existing customers.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency (Microsoft Office Suite, email, and internet navigation).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Must be available to work flexible shifts, including weekends and holidays.
- A valid driver's license is preferred but not mandatory.