Job Description
Ready to Start Your Career Tomorrow?
Apex Support Solutions is currently hiring Full-Time Customer Service Representatives immediately. We are looking for motivated individuals with a positive attitude to join our fast-paced team in Austin, Texas.
There is no prior experience required for this role. We provide comprehensive paid training and a clear path for career advancement. If you are ready to commit to a stable, full-time position starting as early as tomorrow, we want to hear from you.
What You Will Do:
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints to ensure high satisfaction scores.
- Use CRM software to accurately log customer interactions and account details.
- Collaborate with the sales and technical teams to provide holistic support.
- Identify upsell opportunities to drive revenue growth.
- Meet daily and weekly performance targets for call volume and quality.
Requirements:
- High School Diploma or GED.
- Basic computer literacy and typing skills.
- Excellent verbal communication skills.
- A reliable computer and high-speed internet (if remote).
- Ability to work flexible shifts, including evenings and weekends.
- A strong desire to learn and grow within the company.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Utilize CRM software to update customer records and track service interactions.
- Collaborate with internal teams to resolve complex issues efficiently.
- Adhere to company policies and quality standards to ensure a seamless customer experience.
- Identify opportunities to upsell products and services to existing clients.
- Document customer feedback and report trends to management.
Qualifications
- High School Diploma or GED equivalent (or currently pursuing).
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- A positive attitude and a genuine desire to help others succeed.
- Reliable internet connection and a quiet workspace if remote.
- Willingness to work flexible hours, including weekends and holidays.