Job Description
Are you looking for a rewarding career in San Diego with immediate start dates and daily pay options? Horizon Support Solutions is currently seeking motivated Customer Service Representatives to join our growing team. We specialize in providing top-tier support for a leading technology client, and we are committed to helping individuals with no prior experience launch their careers.
We believe in promoting from within and offer comprehensive training to ensure your success. If you possess a positive attitude, strong communication skills, and a desire to earn, we want to hear from you. This is an excellent opportunity for those seeking daily pay jobs in San Diego, CA.
Why Join Us?
- Daily Pay Options: Get paid the same day you work with our pay-when-you-need-it feature.
- No Experience Required: We provide paid training and mentorship.
- Flexible Scheduling: Choose shifts that fit your lifestyle, including night and weekend availability.
- Growth Opportunities: Clear pathways to advancement into Team Lead and Management roles.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Assist customers with product information, troubleshooting technical issues, and resolving account concerns efficiently.
- Document all customer interactions and issue resolutions accurately within the CRM system.
- Evaluate customer feedback and suggest process improvements to enhance the overall service experience.
- Maintain a high level of product knowledge through ongoing training and self-study.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and typing skills (30+ WPM).
- Excellent verbal and written communication skills with a strong focus on customer service.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Reliable internet connection (if remote) or access to reliable transportation (if onsite).
- Passion for helping others and a problem-solving mindset.