Job Description
Join MetroCare Solutions in New York City for an immediate full-time Customer Service Representative position with comprehensive paid training! No experience necessary – we invest in your success. As a vital member of our award-winning team, you'll handle customer inquiries, resolve issues, and contribute to our exceptional service standards. Enjoy competitive compensation, benefits package, and career growth opportunities in a dynamic NYC environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document all interactions accurately in customer databases
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for response time and resolution efficiency
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and customer focus
- Basic computer literacy with proficiency in multitasking
- Ability to work in a fast-paced environment
- No prior experience required – training provided
- Authorization to work in the United States