Job Description
Are you ready to kickstart your career in a dynamic and supportive environment? Piedmont Logistics & Support is currently hiring Customer Service Representatives in Memphis, TN. We are looking for energetic, reliable individuals with a passion for helping others.
Why This Role is Perfect for You:
- No Experience Required: We value attitude and aptitude over history. We provide full paid training to get you up to speed quickly.
- Immediate Start Dates: Don't wait for months to find a job. We offer fast-track onboarding for qualified candidates.
- Competitive Pay & Benefits: Earn a solid hourly wage with opportunities for performance bonuses and comprehensive health benefits.
We are looking for self-motivated team players who want to grow within a stable industry leader. Join us and build a future in customer success.
Responsibilities
- Manage a high volume of incoming customer calls and inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently, ensuring high levels of satisfaction and retention.
- Accurately enter and update customer data into our CRM and internal databases.
- Provide detailed information regarding our products and services to potential and existing clients.
- Collaborate with the logistics and sales teams to resolve complex account issues.
- Document all customer interactions and feedback for quality assurance purposes.
- Identify upselling opportunities while maintaining a customer-centric approach.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing proficiency (40+ wpm).
- Strong verbal communication skills with a clear and professional phone manner.
- A reliable home office setup (computer, high-speed internet, headset) if applicable.
- A positive, problem-solving attitude and a willingness to learn new processes.
- Ability to work full-time hours, including some weekends or evenings if needed.