Job Description
Are you ready to launch a rewarding career in customer support? We are currently seeking dedicated Entry-Level Customer Service Representatives to join our team in Chicago, Illinois.
At Apex Support Solutions, we believe in growing our team from within. Whether you are looking for your first job or a career change, we provide comprehensive paid training to help you succeed. This is a fantastic opportunity for individuals looking for part-time employment with growth potential.
Why Join Us?
- Zero Experience Required: We train you from day one.
- Flexible Hours: Perfect for students or those balancing other commitments.
- Career Growth: Clear pathways to advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Provide accurate information regarding products, services, and account status.
- Resolve customer complaints and issues with patience and professionalism.
- Process transactions, returns, and exchanges accurately using internal software.
- Maintain detailed and up-to-date customer records in our CRM database.
- Collaborate with team leads to identify trends and improve service quality.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work independently and as part of a team.
- Reliable internet connection and a quiet workspace.
- Must be available to work part-time hours, including evenings and weekends.