Job Description
Are you ready to kickstart your career in Minneapolis, MN? Premier Support Solutions is seeking dedicated individuals to join our team as Customer Service Representatives. We are currently hiring for immediate start dates and offer comprehensive on-the-job training—no prior experience required!
As a key member of our support team, you will be the face of our company, ensuring our clients receive top-notch service. We pride ourselves on a supportive culture where everyone grows together.
Why Join Us?
- Immediate Hiring: Start working within days.
- No Experience Needed: We train you from the ground up.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Great Benefits: Health, dental, and vision options.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers in resolving product or service issues to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately using our internal CRM software.
- Maintain detailed and up-to-date customer records in the database.
- Collaborate with the sales and technical teams to escalate complex issues.
- Provide accurate product information and recommendations to potential clients.
- Meet daily and weekly performance targets for call volume and customer satisfaction scores.
Qualifications
- High school diploma or GED is preferred but not mandatory for entry-level candidates.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Basic computer proficiency and typing speed.
- A positive attitude and a genuine desire to help people succeed.
- Reliable internet connection and a quiet workspace if working remotely (hybrid option available).
- Willingness to learn new systems and procedures quickly.